At Greenshield Insurance Brokers LLC (“Greenshield”), we are committed to delivering professional, transparent, and high-quality insurance brokerage services. We value our clients’ feedback and aim to resolve any concerns fairly, efficiently, and respectfully.

How to Raise a Complaint

If you are dissatisfied with any aspect of our service, you can submit a complaint by contacting our team through our official communication channels. Please provide the following details:

• Full name and contact information
• Policy or service details (where applicable)
• A clear description of your concern
• Any relevant documents or supporting information

Complaint Review Process

Once we receive your complaint, we will:

• Acknowledge receipt of your complaint
• Review the details and investigate the matter carefully
• Communicate with relevant parties if required
• Provide a response and resolution within a reasonable timeframe

Fair Resolution

We aim to handle all complaints objectively and ensure that concerns are addressed in a fair and transparent manner. We will keep you informed throughout the process and provide explanations regarding the outcome of your complaint.

Escalation Process

If you are not satisfied with the resolution provided, you may request further review or seek assistance from the relevant UAE regulatory authorities in accordance with applicable procedures.

Confidentiality

All complaints and related information will be handled confidentially and only shared with relevant parties where necessary for investigation and resolution.

Contact Us

For any complaints or service concerns, please contact:

Greenshield Insurance Brokers LLC
Dubai, United Arab Emirates
Email: contact@greenshield.ae
Phone: +971 4 388 2200